안녕하세요.

Delft에 위치한 삼성 SDS에서 함께 일할 인력을 채용하고 있습니다. 자세한 내용은 아래에서 확인 바랍니다.
관심있는 분들의 많은 지원 부탁드립니다.

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담당자 : Robin Busio (r.busio@samsung.com)

COMPANY INTRODUCTION
Established in 2011, Samsung SDS Cello Logistics (part of the Korean multinational Samsung Group) is one of the fastest growing logistics service providers in the world and specializes in innovative logistics services by developing and applying optimized solutions and providing SCM consultancy to customers based on their own Cello platform. The company is active worldwide in 40 countries employing more than 4.500 logistics experts.


Purpose of the job:
Execute daily transport related operations for one of Samsung SDS’s key customers. Responsible for monitoring outbound operations, customer service and act as resolute problem solver. Be the first and main contact for the customer and their customers for day-to-day operations.

Key activities:
 Person in charge from delivery order receipt in our Cello system up and until delivery of the goods at the delivery address (both business to business and business to consumer)
 Make and process delivery appointments (e-mail, booking portals and SDS Cello system)
 Manage/monitor all in-transit shipments together with contracted carriers
 maintain current knowledge of relevant legislation, political situations and other factors that could affect the movement of freight
 Knowledge Incoterms
 Daily reporting about anomalies during transport towards customer
 Chase pending in-transit shipments together with carriers and get the confirmation of delivery into our Cello system
 Validate carrier KPI’s
 Solve complaints/anomalies
 Pro-actively act/inform customers on outbound progress
 (Transport related) administrative tasks
 Providing proactive customer outreach
 Strong phone contact handling skills and active listening
 Proven customer support experience or experience as a Client Service Representative
 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution


Profile:
For this role we are looking for a candidate with a positive and enthusiastic mindset, passion for logistics and strong motivation. A person who will independently serve as main contact for Samsung SDS customer, has the capabilities to build up a strong relationship with all stakeholders involved and provide outstanding customer service. Our ideal candidate is a decisive and flexible problem-solver with a strong hands-on mentality that is used to work in teams, but can also work independently.
 Logistics Bachelor (at least common ground with Logistics)
 Minimum 1 year of relevant experience
 Proficient with MS Office programs
 Assertive personality
 Customer orientated
 Maintaining a positive, empathetic, and professional attitude toward customers at all times.
 Excellent communication skills in Dutch and English, both speaking and writing
 Curious, eager to learn and pro-active attitude
 Constructive problem solving skills
 Ability to prioritize multiple requests and responsibilities in a fast paced environment
 Team player, built and maintain strong relationships with stakeholders involved
 Ability to swiftly shift between different tasks
 Stress resistant
 Performs under pressure (during month end the number of delivery requests follows rapidly)



What we offer:
 Salary in line with market (HR)
 A great logistics playground where you have the freedom to develop yourself in your professional career
 Great international diverse team
 Informal working environment